FLAT-RATE WORLDWIDE SHIPPING €5
FREE WORLDWIDE SHIPPING OVER €150
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DO YOU SHIP TO MY COUNTRY?
We ship worldwide.

HOW MUCH IS THE POSTAGE?

Flat-rate Shipping :
5€

•No additional costs per item•
-
Express Delivery available :

Quick pack Europe : 3/5 days 29€
EMS express delivery Rest of the world : 5/6 days 40€

IS MY ORDER TRACKABLE?
Yes,you can follow the status of your shipment here
 . We'll include your tracking number along with the shipping notification email.
Please keep in mind we're a small company so we don't work with affiliates.
All parcels are shipped thru Italian postal service
so once your order is shipped we're no longer responsible for it, the postal service is.
if you have problems with your order
(your tracking says it was delivered but you didn't receive it,the package was stolen, the package is being sent back to us,your package is being held at the post office or customs,your package is experiencing delays etc.)
you will need to contact your local post office for further info or help.
You the customer are responsible for filing any claims for damaged and/or lost shipments. If you have problems with your tracking number please contact us.

WHAT IS THE TIMING AND HANDLING FOR DELIVERY?
Most orders ship within 3/4 working days of being placed
and some orders can take more to be processed,depending on how busy we are.
(Please keep in mind business days do not include weekends or bank holidays.
At busier times of the year,or special events,please allow some extra time for processing.).

Again, we are not responsible for lost items or incorrect shipping addresses
so please double check your correct address before your purchase.
Shipping addresses can't be changed once the order is placed.
You will need to delete it and place a new one with the correct address.
Orders placed on thursday are usually delivered on monday.

WHEN WILL I RECEIVE MY ORDER?
Please allow 1/2 weeks for Europe.
From 2 up to 5 weeks for the rest of the world.

MY SHIPMENT IS TAKING TOO LONG , WHY?  
Please keep in mind that delivery times are longer if you live outside Europe. 
Please be patient and keep checking the status of your order
at the link we provided above.


WHY IS MY PACKAGE BEING RETURNED?
International orders may end up being returned for various reasons, 
including: non-payment of tariffs, incorrect address, unclaimed at post office, etc.
If a package is returned or rejected, the customer will be contacted and will have to pay for reshipment.

I RECEIVED THE WRONG ITEM/WRONG SIZE,WHAT DO I HAVE TO DO?
Plese send us an email along with a picture of the wrong product
and we'll provide to ship as soon as possible the right one.
you don't have to pay for the shipping cost in this case, obviously.

WHAT IS YOUR RETURN POLICY?
We don't print in series and we don't stock our garments,
everything is freshly printed at the moment when we receive your order.
for this reason we don't do returns, all sales are final.
Please check our size charts and our garments details below before purchasing,
so you'll be sure that you agree and you are satisfed with everything which is stated.

HOW ARE YOUR GARMENTS MADE?
Each item is digitally printed.
The shabby or sometimes pixelated look of a few products is done on purpose.
Each item is carefully handmade and unique,which means that any shirt may slightly vary in color . (some are darker/greysh while others are brighter and whiter).

HOW DO I CARE FOR MY NEW GARMENT?
Our printed garments will look better and live longer if you turn them inside out and wash at a cool 30 degrees or wash cold then hang dry.
Do not tumble dry.

WHAT SIZE WILL I BUY?
Sweaters tend to run a bit smaller so we suggest to order one size up.
Please check the size charts for the exact measurements.
All size charts can be found on each products' page.


I WANT TO PURCHASE A SPECIFIC DESIGN BUT I NO LONGER SEE IT ON YOUR WEBSITE.ANY CHANCE IT WILL BE AVAILABLE AGAIN IN THE FUTURE?
Although we don't stock our goods,this doesn't mean a design will be up for sale forever. if you can't find it, it means its gone and will not be back for sale.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Paypal only.

ARE YOU LOOKING FOR PROMOTERS?
We usually get in touch with girls and boys we find appealing for our brand and which we think they can concretely help us with the promotion,
however if you have a good following on instagram,we might be interested to collab with you,just drop us an email with all your details :
info@blacksanctuary.eu


 

 

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